SMS / Text Messaging Terms & Compliance

1. Consent to Receive Text Messages

By providing your phone number through neelyslandscaping.com, contacting us, or requesting services, you expressly consent to receive text messages from Neely’s Landscaping & Lawn Maintenance.

These messages may include:

  • Appointment scheduling and reminders
  • Service updates and confirmations
  • Estimates and job-related communication
  • Occasional promotions or special offers (if applicable)

Consent is not a condition of purchase.

 

2. Message Frequency

Message frequency may vary depending on your interaction with our services (typically 1–5 messages per appointment or service request).

 

3. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

 

4. Opt-Out Instructions

You may opt out of receiving text messages at any time by:

  • Replying STOP to any message
  • Contacting us directly at: 850-977-5517

After opting out, you will no longer receive SMS messages except for confirmation of your opt-out request.

 

5. Help & Support

For help, reply HELP to any message or contact us at:

  • Phone: 850-977-5517
  • Email: neelylnl26@outlook.com

 

6. Data Collection & Use

When you opt into SMS communications, we may collect:

  • Your phone number
  • Message interaction data (e.g., delivery, responses)

This information is used solely for communication related to our services and is handled in accordance with this Privacy Policy.

We do not sell or share SMS consent or phone numbers with third parties for marketing purposes.

 

7. Third-Party Messaging Providers

We may use third-party service providers (such as CRM or messaging platforms) to send SMS messages. These providers are contractually required to protect your data and only use it for authorized purposes.

 

8. Carriers Disclaimer

Mobile carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.

 

9. Compliance with Law

Our SMS practices are designed to comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and other relevant guidelines.

 

10. Record of Consent (IMPORTANT FOR YOU)

We maintain records of customer consent when required, including:

  • Website form submissions
  • Customer inquiries
  • Written or verbal approvals